Once the name or voucher code is recognized, the “Redeem” button will turn green again and you’ll be able to click it.This method also lets you redeem several vouchers at once by entering multiple voucher codes, each separated by a comma. Search for the voucher by typing in the customer’s full name, or.In the resulting text field, you have two options.Once you’ve logged in, click the green “Redeem” button in the upper right corner.On a desktop with reliable access to the internet or a wireless network, log in to Merchant Center with your credentials.Redeeming on Desktop with Merchant Center There are three main ways you can redeem a Groupon customer’s voucher: on a desktop using Merchant Center, on a mobile device with the Groupon Merchant app, or right from the customer’s phone.

If you’re using the Groupon Merchant app to redeem, scan this code. If you’re using Merchant Center to redeem the voucher, enter this code. This code is used to pull up the voucher in Merchant Center or in the Groupon Merchant app, so that you can view the voucher’s information and validity. For any products or services beyond the stated value of the voucher, the customer is responsible for payment. The voucher may only be used for the specific service that’s listed. You must redeem the voucher in either Merchant Center or the free Groupon Merchant app to prevent it from being used more than once, so make sure you and your staff familiarize yourselves with the key sections of the voucher.īefore you service the customer, make sure you check the type of offer. In both cases, the information present will be similar. Groupon customers will present their voucher to you either in paper form or on their mobile phone.

What to Try In Case of Redemption Issues.

Groupon regularly sends reminders to customers who’ve purchased your voucher but haven’t redeemed yet, in order to encourage redemption and minimize refunds.įor a more in-depth rundown of Groupon vouchers, how to redeem them, and troubleshooting tips for redemption issues, continue reading below.

Redeeming customers’ vouchers also prompts them to provide feedback in your Merchant Center afterward, and helps you track how many Groupon customers you’ve serviced.

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